Return Policy
Our return policy outlines the conditions and procedures for returning products or services purchased from us. It includes information on eligibility, the return process, and refund timelines to ensure customer satisfaction.
1. Scope of Policy
This return policy applies to products purchased directly from G-Star Elevators and outlines the terms and conditions for returning products for exchange, refund, or store credit.
2. Eligibility
To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received. Returns are subject to verification by G-Star Elevators.
3. Return Period
4. Return Authorization
Prior authorization is required for all returns. Customers must contact G-Star Elevators to obtain a return authorization number (RMA) before returning any products.
5. Return Process
Customers must return the product(s) to G-Star Elevators in accordance with the instructions provided upon receiving the return authorization. The customer is responsible for all return shipping costs unless otherwise specified.
6. Condition of Returned Items
Returned items must be in their original condition, including all accessories, manuals, and packaging materials. G-Star Elevators reserves the right to reject returns that do not meet these criteria or assess a restocking fee.
7. Refund Method
8. Store Credit
Customers may have the option to receive store credit instead of a refund, which can be used towards future purchases from G-Star Elevators.
9. Exclusions
Certain items may not be eligible for return or may be subject to additional restrictions, such as custom-made or special-order products, software licenses, or products marked as non-returnable.
10. Damaged or Defective Products
11. Warranty Claims
Products covered by a manufacturers warranty may be eligible for repair or replacement under the terms of the warranty. Customers should refer to the warranty documentation for specific terms and instructions on filing a warranty claim.
12. Restocking Fees
G-Star Elevators reserves the right to charge a restocking fee for returned items, particularly for items that have been opened, used, or returned beyond the specified return period.
13. Non-Transferable
Returns are non-transferable and may only be processed by the original purchaser unless otherwise authorized by G-Star Elevators.
14. Return Shipping
Customers are responsible for properly packaging and shipping returned items to G-Star Elevators. We recommend using a trackable shipping method and insuring the package for the value of the returned items.
15. Cancellation Policy
Orders that have not yet shipped may be eligible for cancellation, subject to approval by G-Star Elevators. Once an order has shipped, it is subject to the return policy outlined herein.
16. Exceptions
G-Star Elevators reserves the right to make exceptions to this return policy on a case-by-case basis, particularly for extenuating circumstances or at the discretion of management.
17. Customer Communication
G-Star Elevators will communicate with customers regarding the status of their return, including confirmation of receipt, inspection, and processing of refunds or credits.
18. Notification of Changes
G-Star Elevators reserves the right to modify or update this return policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.
19. Contact Information
20. Effective Date
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