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Frequentely Asked Questions
Have questions about our elevator services? Our FAQ section provides clear answers to common inquiries about installation, maintenance, and more. Find the information you need to make informed decisions.
- by G Star Elevators
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We provide a variety of elevators including passenger elevators, freight elevators, hospital elevators, and customized solutions to meet specific client needs.
Elevators should be serviced every 1 to 3 months, depending on usage and local regulations. Regular maintenance ensures safety, reliability, and longevity of the elevator.
Our elevators are equipped with multiple safety features such as emergency stop buttons, alarm systems, automatic rescue devices, overload sensors, and fire-resistant materials.
We provide 24/7 emergency support. In case of an emergency, users can use the in-elevator emergency button to contact our support team. We also have a rapid response team to handle on-site emergencies promptly.
The installation process includes an initial consultation, site survey, design proposal, manufacturing, installation, and final inspection. Our team will guide you through each step to ensure a smooth installation process.
The installation time varies depending on the type and complexity of the elevator. Generally, it can take anywhere from a few weeks to a few months from the initial consultation to the final inspection.
Yes, we offer various maintenance contracts including monthly, quarterly, and annual plans. Our maintenance services include regular inspections, lubrication, adjustment, and parts replacement as needed.
If the elevator is not working, please contact our customer service immediately at +91 9030330822. Avoid using the elevator and wait for our technician to arrive and resolve the issue.
Yes, we offer customizable solutions to fit specific architectural and design requirements. Our team works closely with clients to create elevators that match their aesthetic and functional needs.
Our office and customer service hours are Monday to Saturday, 9:30 AM to 6:00 PM. We are closed on Sundays.
You can request a quote by contacting us via our website www.gstarelevators.com, calling our office at +91 9490324422, or emailing us at info@gstarelevators.com.
Yes, we provide training sessions for building staff on the proper operation and basic troubleshooting of our elevators to ensure safe and efficient use.
We take confidentiality and data privacy very seriously. All client information is securely stored and only used for administrative and official purposes. We comply with all relevant data protection laws and regulations.
Yes, we offer elevator modernization services to upgrade existing systems with the latest technology and features to improve performance, safety, and aesthetics.
Our employees are provided with all necessary Personal Protective Equipment (PPE) and are trained in safe working practices. We strictly adhere to all safety regulations and guidelines to ensure a safe working environment.